Mohammad Ali Kalloo Khan Interview
In this interview, Mohammad Ali Kalloo Khan shares valuable insights on creating High-Performance Work Systems (HPWS) across various business sectors. He emphasizes the importance of integrating HR policies, technology, and systems to enhance people’s competencies, commitment, and capabilities, which are key to achieving organizational goals. He discusses the challenge of turning weak links, often the capability and commitment of employees, into strengths by improving competency through job descriptions, learning programs, and assessments. He also highlights the role of strong leadership, effective HR systems, and employee engagement. Additionally, Khan integrates his expertise in HR and leadership into wellness programs at the House of Nature, focusing on holistic health practices like yoga, nutrition, and stress management to enhance customer care.
Guiding Experiences for High-Performance Work Systems
We started the interview by asking, “What key experiences or standards have guided your approach to making high-performance work systems across different business sectors?”
Mohammad Ali Kalloo Khan replied, “High Performance Work Systems (HPWS) is all about establishing HR Policies, Procedures, Technology and Systems integrated in a way which is fit for purpose. A well designed HPW System will continuously enhance people competence, commitment and capability to enable them productively achieve the Organization Objectives.
It is indeed a challenge, as the strength of the system is as good as the weakest link in the chain. According to my many years of experience in different organizations, the weakest link is usually the capability and commitment of the people.
Transforming Weak Links into Strengths
The Worlds Times: So, how to convert this weak link to strong one?
Mohammad Ali Kalloo Khan replied, “People capability is proportional to their competencies and available resources. So, the obvious answer is to enhance people competency at every level of Organization and to provide them the resources they need. Job descriptions, Competency Frameworks, Learning & Development Programs and Assessment Systems are all crucial to achieve this.
Commitment is the glue which binds people thought and emotions to the Organization goal. Gaining people commitment is equally challenging as most of the people, most of the time look for their own picture (interest) in any group photo (Organization goal). Therefore employee engagement & motivation has to be enhanced at every level. This can be achieved only when leadership is strong and solid HR systems are in place including effective performance management, coaching & mentoring systems, rewards mechanisms & career progression systems are in place. Leadership must be able to articulate and implement Organization culture and core values. These act as a common thread to bind the teams of people with diverse backgrounds.”
HR and Leadership Integration in Wellness Programs
Lastly we asked, “How do you integrate your expertise in HR and leadership development into the wellness programs offered by the House of Nature?”
“Wellness & Healthcare Service quality is highly dependent on Doctors and Healthcare Practitioner’s Skills. My HR Experience enables me to identify, develop, engage and motivate Talent to perform well. As a champion of learning and development, I preach what I practice. I myself keep learning about not only latest HR practices but also the core business in which we currently operate. We encourage and support our Team to do the same and that is why they Excel at what they do every day to help our customers. Our Philosophy is beautifully integrated in our healthcare and wellness programs putting customer needs as our top priority. Therefore, patient education and self-care of health are included in our wellness programs and natural therapies, such as Yoga, Mediation, Diet & Nutrition Therapy, Lifestyle counseling, Ayurvedic Therapeutic Massage, Chiropractic Adjustments, and Wellness workshops. We try to educate our customers about how to enhance immunity and avoid falling sick, how to prevent and manage stress, how to manage chronic conditions and rehabilitate.” Mohammad Ali Kalloo Khan Concluded
Connect with Mohammad Ali Kalloo Khan on LinkedIn
Visit House of Nature to learn more about it
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